It’s common for U.S. based startups to overlook the fact that English speaking internet users only comprise about 20% of all internet users. So if you’re not translated into other languages, you’re missing a very big piece of pie - and who doesn’t like pie? Even if you’re ad based revenue model doesn’t mold well into other countries, it’s rare that more exposure won’t help - A rising tide lifts all boats…
Realize early on you’ll want to support multiple languages for your website and make sure you support unicode. This way, before you even being translating into another language, you’ll start seeing profiles and pages on your site in other languages - and then you’ll know who to hit up for translations (^_^) The second thought to keep in mind is to use a framework that supports different language files for phrases you’ll be presenting to users.
Once you know who speaks another language, reach out to them. You don’t have to do it all at once, but incrementally overtime. Somebody sends you a question, and you check out their page or profile and notice another language? Ask them if they’d be interested in translating. More often they’ll be happy to help. Why? Because not only do they get the advantage of using your service in their preferred language, but they realize the benefit they are giving to other comrades in their country. It’s pretty motivating for many people, and a link thanking them somewhere in your credits doesn’t hurt.
And when you get users helping you, make sure they realize how much you appreciate it. Keep track of their progress, send them thank you’s from time to time along the process. Let them know they are not alone, but that there are other users translating as well. And when they process is finished, make sure to push out the changes quickly - it’s not fair to have people do all this work, then leave them hanging.
Anecdotal Corner Interesting enough, the first site wide translation on our new site, was by a user reaching out to us. He was running a Brazilian soccer forum for his friends. The site was in english, but they posted in Portuguese. He asked if we had plans to translate into other langauges, I said we did, and would want the help of our community to translate. Cut to a few emails later, and I sent him a text file of about 1,000 phrases. Within 2 weeks we opened our doors to an entirely new audience.
p.s. Bonus points to you if you noticed I ‘translated’ my ’smiley’ up there to a Japanese style. (^_^)
At meetro, we created a small community of ‘beta testers’, about 40 users. These were a combination of users that were with us from the beginning, to new users that really loved our product, to friends willing to provide us with frequent feedback. What did we do to create a community of beta testers at meetro?
Maintained a list of users that were part of this community and useful specs on the hardware and OS they were running
Sent out private newsletters just to ‘beta testers’ letting them know they were a special group we valued deeply and give them frequent updates on what we were currently working.
Gave them early versions of our software days to weeks before the rest of our users saw it. (On a website, this could just be access to a ‘test’ or ‘development’ server.
With each private release we highlighted bugs we fixed, features we added, and specific parts of the software that could use their rigorous testing.
Kept an incredibly open line of communication with them, from personal emails to hours of IM chats walking through bugs and issues that came up
Each of these were valuable in the process, and there are even more things you can even do to build community and encourage your beta testers
The other day, somebody asked me “Where’s a good place to hire beta testers for a new website?” My answer: If you already have a few hundred users on your site, then you’ve already have found them (and they’ll work for free.)
I think the best people to ‘test’ your product and provide feedback are your most passionate users. The users you can reward by giving private access to upcoming feature releases. There are a few reasons for this:
Testing - Passionate users will *throughly* test your product. You won’t believe how much they will navigate around a website or software looking to explore and find new features. You don’t even have to create test plans - they’ll naturally do that for you.
Rewards - By granting a few ‘passionate’ users secret access to new features, you’re ultimately rewarding them by saying they are most important to you and you’ll spend time with them and listen to their feedback. They will be proud to have this ‘elite’ beta status - give them a badge (if they have profiles), so they can show it off to other users.
Quality Assurance - if you’re a startup running a consumer web app, your users will be very forgiving, provided that you have an open line of communication. For beta testers, this should include personal emails, newsletters, a private blog or forum, and maybe even giving out your IM handle. For everybody else, this just means that you have a place for news on your site - blog or forum - that you can clearly communicate you’re fixing bugs as you find them, what was recently fixed, and a process for users to submit new bugs.
Our next post will follow-up on an anecdote on how we used these practices at meetro.
Yesterday, we gave a talk at the NetSquared Mashup Challenge Conference, highlighting how non-profits could use online tools to create and engage their community. We outlined how to create the community, and how to get that community to ‘work’ for the organization’s cause.
Part of talk highlighted how non-profits should share their data whenever possible. Everything from using services like slideshare.net and docstoc.com, to posting stats and knowledge on their blog. Of course we drink our own medicine, so here is a copy of our slides:
In the second half, we list different tools and services that many startups use to engage their community, it’s worth checking out and bookmarking some of the sites.
Another interesting service for sharing data is freebase.com - it’s like wikipedia for data. It accepts data in an open format, so that anybody can chop it up, modify it, work with it, etc.
In the tech industry it’s clear who you’re users are - the people who have signed up to check out your product. Whether they’re activly engaged or not, this is a different question, but broadly speaking you have a clear idea of a ‘user.’
Non-profits - my first true love - have a more difficult time defining users. A user can be any number of stakeholders from the board members who donate their time, individual donors who send in $25 every paycheck, corporations using your brand as part of their CSR, volunteers, and on….
The first thing I learned moving from non profit to high tech is that your users– in all various incarnations - are there for a reason and they want to stick around. “Using your users” means understanding who they are, why they’re there and how you can help them stick around.
WRONG! WRONG! WRONG! The top three problems are actually:
Understanding who their donors are and helping them spread the word
Managing insane board members
Understanding who their donors are and helping them spread the word
Solve the real problem! Find out who the people who support your organization really are and go from there. But you have to start soon, because your uesrs aren’t going to wait forever.
Check out this great Q&A session with Seth Godin at the Chronicle of Philanthropy - the topic is ‘Marketing Non Profit Causes’ and he has some great advice.
Is that really the question you want to be asking if you’re behind a web startup?
Yes.
The idea came to mind when a friend/co-founder, Paul, pointed me to this Laughing Squid post about the SF Ignite talks. A fun idea, 5 min to teach/preach an interesting topic.
What have I learned that could make for an interesting talk?
Earlier that morning, I traded emails with a Brazilian who ran a soccer forum on our forum hosting service, about translating his site into Portuguese. The previous week he offered to help with translations. His offer eventually turned into him personally translating about 1,200 phrases!
However, the Brazilian admin was also excited to be providing a service that Portuguese speakers everywhere could benefit from. He loved our forum product and thought it would be a useful product to other Portuguese speakers. Not only would his forum benefit, but future Portuguese forums would reap the benefits as well.
Now this concept is nothing novel, in the tech world, we’ve seen it happen with Open Source software and taken to another level with things like the Creative Commons and wikipedia. Non-profits, political campaigns, and countless other efforts all employ these same methodologies - but this was my first time articulating it as way to grow a small-shop web startup.
So when I had to fill out the brief little form for the SF Ignite talk with just a title and description, it all clicked. I submitted the title knowing that it would have that ‘tongue in check’ feel to get noticed. I guess I was right, they invited me up, and here is a recording of that talk:
After chatting with my fiancée Kristine (a community evangelist at a startup) about this idea, we realized that we held different viewpoints to the approach, but shared an understanding on the overall benefits - a sort of ying and yang to the modus operandi. So we hope to share and contrast our styles right here for you.
